Partner Success

Welcome to the Partner Success resources for Stash partners. This section will cover onboarding, enablement, and ongoing support workflows.

At Stash, Partner Success is more than support — it’s a strategic partnership focused on helping your business integrate successfully, optimize performance, and grow over time.

Our approach blends structured onboarding, clear communication, dedicated points of contact, and a performance-driven process to ensure lasting value beyond go-live.

What partnering with Stash means

Partnering with Stash means working with a team that:

• Aligns with your business goals
• Provides proactive insights, not just reports
• Supports both technical and strategic needs
• Collaborates with your team to maximize monetization and efficiency

Rather than a typical “partner success” experience, Stash delivers ongoing performance partnership tailored to your product and roadmap.

Onboarding & integration

Start of onboarding

Onboarding begins with:

• A dedicated Slack (or Discord) channel

• A formal kickoff call

• Introductions to your Stash team:

  • Account Manager
  • DevEx (Developer Experience) Engineer
  • Product Performance Lead

These initial steps ensure clear alignment and expectations from day one.

What to expect

During onboarding you will receive:

• A structured integration walkthrough
• A go-live plan with milestones
• SLA clarity and contact protocols
• Guidance tailored to your product and monetization model

Common Integration Misconceptions

Studios often assume:

• Integration is purely technical
  → In reality, it also drives monetization architecture.
• We only provide reporting
  → We provide recommendations and growth strategy.
• All product decisions are partner-driven
  → We proactively contribute ideas and optimizations.

Reference Guides

For technical details, see:

• Webshop Integration Guide
• Stash Pay Integration Guide
• Launcher Integration Guide

These guides support your technical team while the Partner Success team focuses on partnership and outcomes.

Channels we support

We primarily use:

• Slack
• Discord (as needed)

Email threads can also be used for formal discussions or escalations.

Response Mechanisms

• Submit questions or issues in Slack
• We create internal tickets and track resolution
• We aim to support your timezone where possible

Your dedicated Account Manager and DevEx Engineer are your go-to contacts for coordination and troubleshooting.

Ongoing performance & growth

After launch, Partner Success transitions to performance partnership.

What this means

We run a continuous optimization loop:

Baseline → Diagnose → Prioritize → Experiment → Measure → Iterate → Repeat

This process ensures we not only report on performance, but actively help you improve it.

Engagement Cadence

• Weekly or bi-weekly performance readouts
• KPI reviews and planning
• Prioritized experiment planning

What We Need From You

To hit the ground running, we ask for:

• A single internal owner (PM or LiveOps Manager)
• Clear KPI definitions
• Authority to execute shared strategies

How We Prioritize Work

We prioritize initiatives by:

• Business impact
• Friction reduction
• Experiment speed and cost
• Highest value segments

A/B Testing

Our A/B testing process includes:

• Hypothesis definition
• Success metric selection
• Audience segmentation
• Runtime and guardrails
• Results publication in performance readouts

Recommendations vs reporting

Stash provides both:

• Clear performance reporting
• Actionable recommendations
  • Offers
  • Loyalty mechanics
  • Player communications
  • Monetization levers

This ensures insights are directly tied to impact.

Feature requests & roadmap collaboration

Can you request features?

Yes — we welcome partner requests.
These are evaluated through a collaborative prioritization framework based on:

• Urgency
• Potential impact
• Overall platform alignment

What does “access” mean?

When partners ask about access, it can include:

• Dashboard access
• Analytics and metric visibility
• API/Dev portal access
• Dedicated reporting

The specifics can vary depending on partner setup and needs.